- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Great tire replacement service at this shop. Came in around 8am and Rick was able to put on a new set of tires and do state inspection the same morning! He also talked through the different tire options they provided, and clearly laid out the pricing for the options before the service was done.
I never thought inspections and auto work could be so successful, satisfying, and yes, even enjoyable. Rick, Nate and the Advance crew treat their clients like family and they do great work. Always a pleasure doing business with them. My 10 year old car feels the same way. Thank you Advance team!